1. Introduction

Welcome to Mia Solutions ("Company", "we", "our", "us"). These Terms and Conditions ("Terms") govern your use of our website mias.gr and all services, products, and solutions provided by Mia Solutions, a company registered in Greece.

By accessing or using our website and services, you agree to be bound by these Terms and our Privacy Policy. If you disagree with any part of these terms, please do not use our services.

2. Company Information

• Company Name: Mia Solutions
• Website: https://mias.gr
• Email:
• Phone: +30 216 800 2663
• Registered Office: Athens, Greece

3. Personal Data We Collect

We may collect and process the following types of personal data:

Information You Provide:

• Identity Data: Name, username, title, date of birth
• Contact Data: Email address, phone number, postal address
• Business Data: Company name, job title, business contact information
• Financial Data: Payment information, billing details (processed securely)
• Profile Data: Account credentials, preferences, feedback

Automatically Collected Information:

• Technical Data: IP address, browser type, operating system, device information
• Usage Data: Pages visited, time spent, click patterns, navigation paths
• Location Data: General geographic location based on IP address
• Cookies and Analytics: Information collected through cookies and similar technologies

4. How We Use Your Data (Legal Basis for Processing)

We will only use your personal data when the law allows us to. Most commonly, we use your personal data in the following circumstances:

Specific Purposes Include:

• Providing and maintaining our services
• Processing payments and sending related communications
• Sending service updates, technical notices, and support messages
• Responding to your inquiries and providing customer support
• Sending marketing communications (with your consent)
• Monitoring and analyzing usage patterns and trends
• Detecting and preventing fraud and security issues
• Complying with legal obligations

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal data to third parties. We may share your data only in the following situations:

• Service Providers: Trusted third-party vendors who assist us in operating our business (payment processors, hosting providers, email delivery services, analytics providers) under strict confidentiality agreements
• Business Partners: When necessary to provide requested services or complete transactions
• Legal Requirements: When required by law, court order, or governmental regulation
• Protection of Rights: To protect our rights, property, or safety, or those of our users or others
• Business Transfers: In connection with a merger, acquisition, or sale of assets (with notice to affected users)

6. International Data Transfers

As an international business, we may transfer your personal data to countries outside the European Economic Area (EEA).

When we transfer data outside the EEA, we ensure appropriate safeguards are in place, such as:

• European Commission adequacy decisions
• Standard contractual clauses approved by the European Commission
• Binding corporate rules for intra-group transfers
• Certification under privacy frameworks (e.g., Privacy Shield for US transfers, where applicable)

7. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements.

8. Your Data Protection Rights (GDPR)

Under the GDPR, you have the following rights regarding your personal data:

To Exercise Your Rights: Contact our Data Protection Officer at our email on the bottom. We will respond within 30 days of receiving your request.

You also have the right to lodge a complaint with the Hellenic Data Protection Authority (www.dpa.gr).

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic.

Types of Cookies We Use:

• Essential Cookies: Necessary for website functionality and security
• Performance/Analytics Cookies: Help us understand how visitors use our website
• Functional Cookies: Remember your preferences and settings
• Marketing/Advertising Cookies: Used to deliver relevant advertisements

Cookie Management: You can control cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Note that disabling cookies may affect website functionality.

10. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction:

Data Breach Notification: In the event of a data breach affecting your rights, we will notify you and the relevant supervisory authority as required by law.

11. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children under 16. If we become aware that we have collected personal data from a child under 16 without parental consent, we will take steps to delete it.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this policy.

Significant changes will be communicated via email or prominent notice on our website. We encourage you to review this Privacy Policy regularly.

14. Marketing Communications

With your consent, we may send you marketing communications about our products, services, events, and promotions.

• Email Marketing: You can unsubscribe at any time by clicking the "unsubscribe" link in emails
• Phone/SMS: We respect Do Not Call registries and opt-out requests
• Preferences Center: You can manage your communication preferences in your account settings

15. Contact Us